Shipping/Delivery
We will endeavor to deliver the Product(s) as soon as possible after confirmation of your order and production time. However, we cannot accept responsibility for loss or damage caused by any delay in Product(s) delivery. We will try to keep you informed in the event of any delay.
Delivery will be to the address specified by your original form of payment or you when ordering.
If you are ordering goods for delivery within New York City’s five boroughs, arrangements can be made to meet at a designated location. We do not ship outside of the US at this time.
As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will be passed on to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s).
Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information input at the order stage you will still be charged for all original and additional redelivery costs.
Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.
We use the USPS for all our mailing needs. Please try contacting your local postal agent/office, they may be able to help.
Delivery times depend on the delivery method chosen:
Priority Flate Rate: 2-4 days
Returns & Exchanges
Returns
GettinCraftyWitit wants you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 10 of the order ship date. Customers are responsible for all return costs. If you have a problem with your order, please contact info@gettincraftywitit.com prior to returning, we will try our best to get back to you within 5 working days but may take longer at peak times. Items must be in original condition and returned with the original sales receipt.
Lost or Damaged Goods:
We must be notified in writing within 3 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
Custom or personalized orders
Items on sale